Shipping Information

📦 Detoxii Shipping Information

At Detoxii, we are proud to offer FREE worldwide shipping on all orders! We believe in making our products accessible to families everywhere, without hidden shipping costs.

🚀 Order Processing Times

We process and dispatch orders within 1-3 business days after they are placed. An order is considered dispatched once it has been handed off to the shipping carrier and is in transit to your selected address.

⏳ During peak times and holidays, processing may take up to 7 business days. We appreciate your patience and are committed to getting your order to you as quickly as possible.

🌍 Estimated Shipping Times

The delivery time depends on your location and begins after the order has been dispatched. Below are estimated shipping times:

📍 United States – 5-7 Business Days
📍 United Kingdom – 5-7 Business Days
📍 Australia – 7-10 Business Days 
📍 New Zealand – 5-7 Business Days

Please note that customs processing, peak seasons, and unforeseen shipping carrier delays may extend delivery times beyond these estimates.

📌 Order Changes & Accurate Shipping Details

To ensure smooth delivery, it is the customer's responsibility to provide accurate and complete shipping details at checkout.

  • If our system detects an issue with your address, our team will reach out via email within 3 business days for verification.
  • If we do not receive a response within this time, we reserve the right to cancel your order for security reasons.

🚨 Need to update your shipping details?
Please email us at hello@detoxii.com within 24 hours of placing your order. We will do our best to accommodate changes but cannot guarantee modifications after this timeframe.

⏳ Delayed Delivery

We know how exciting it is to receive your order, and we work hard to get it to you quickly. However, some factors may be beyond our control, including:

  • Shipping carrier delays (weather, logistics issues, or increased demand).
  • Customs processing for international orders.
  • Incorrect or incomplete shipping information provided by the customer.

If you experience a delay, please check your tracking number for updates. If your tracking hasn’t updated within 10 business days, contact us at hello@detoxii.com, and we’ll assist you.

📦 Lost or Stolen Packages

Once your order has been shipped, Detoxii is not responsible for lost or stolen packages. If your tracking number shows that your package was delivered, but you did not receive it, please:

1️⃣ Check with neighbors or household members who may have accepted the package.
2️⃣ Contact the courier service directly to report the issue and file a claim.
3️⃣ Email us at hello@detoxii.com, and we will assist in following up with the shipping carrier.

⚠️ We do not offer refunds for lost or stolen packages. However, depending on the situation, we may offer a one-time replacement at our discretion.

🚚 Free Worldwide Shipping

🌍 We proudly offer free worldwide shipping to bring our products to families everywhere. No hidden fees—just fast, reliable delivery straight to your door!

📜 Shipping Policy Changes

Detoxii reserves the right to modify or update this policy at any time.