Returns & Refund Policy

Detoxii Refund & Return Policy

At Detoxii, we believe in the effectiveness of our products and recommend using them for at least 14 days before considering a return. If you are not satisfied with your purchase after 14 days and within our 60-day money-back guarantee, please contact us at hello@detoxii.com.

đź“Ś Order Cancellations & Changes

We understand that sometimes you may need to make changes to your order. If you need to cancel or modify your order, please do so within 24 hours of placing it. Once your order has entered processing, we may no longer be able to make changes.

âś… Cancellations made within 24 hours will be refunded within 7 business days.
❌ Orders that have already been processed or shipped cannot be canceled.

đź’° 60-Day Money-Back Guarantee

We’re confident you’ll love Detoxii, but we want you to feel completely comfortable with your purchase. That’s why we offer a risk-free 60-day money-back guarantee.

  • Try Detoxii for at least 14 days to experience its full benefits.
  • If you are not satisfied after 14 days, you may request a return within 60 days of purchase.
  • Please note that shipping fees (if applicable) are non-refundable.

đź“© To initiate a return, contact our support team at hello@detoxii.com or fill out the form on our Contact Us page. Please include your Order Number or the Name and Email Address used to place the order for faster processing.

📦 Damaged Items

We take great care in packaging our products, but if your item arrives damaged, we’re here to help.

🔹 What qualifies as a damaged item?

  • If your product has a defect or is physically broken, we will replace it at no cost.
  • Damaged packaging (e.g., dented boxes) is not considered a damaged product if the item inside is in good condition.

đź“© If your item is damaged, please contact hello@detoxii.com within 72 hours of delivery and include a clear photo of the damage.

❌ We do not refund, replace, or accept returns for:

  • Normal wear and tear
  • Misuse or accidental damage

đźšš Shipping & Delivery Policy

We work hard to ensure fast and reliable shipping, but please note:

  • We are not responsible for delays caused by couriers, customs, or other factors beyond our control.
  • If you experience shipping issues, please contact the courier directly for assistance.
  • We are not responsible for lost, stolen, or delayed packages once they leave our warehouse.

đź“Ť Incorrect Shipping Address

It is the customer’s responsibility to enter the correct shipping address at checkout.

âť— If you realize your address is incorrect, please email us within 24 hours at hello@detoxii.com.

❌ If the incorrect address is not updated within 24 hours, we cannot issue a refund or resend the item once it has been shipped.

🔄 Policy Updates

Detoxii reserves the right to modify this Refund & Return Policy at any time. Customers are responsible for reviewing the most up-to-date version before making a purchase.

By purchasing from Detoxii, you acknowledge and agree to this policy.

📩 Need help? Contact us at hello@detoxii.com. We’re happy to assist you!